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Thread: Itunes help

  1. #21
    Join Date
    May 2007
    Location
    NY
    Posts
    12,146

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    Quote Originally Posted by don king View Post
    Dude, get a clue. They are worse. They make higher profit margins not by bringing greater value but by limiting customer choice. They are the least customer friendly corporation I know of. But of course you can't see that when you're trapped in their ecosystem.
    I will say that Apple customer service with their computers have been great to me provided I had a warranty. I remember dropping my computer and it wouldnt even turn on. I called them and they had DHL send me a box that very day. I was able to ship it back by DHL coming to pick it up only a short time later like three hour tops.

    They used Fedex to get me the computer back within two days. I was shocked at how fast they worked.


    Now Microsoft with my xbox was a whole different story, had a warranty and was jumping through hoops trying to get that thing fixed the first time around that it red ringed on me. Must of spoken to like 6 different ****ing indians. The next time my xbox red ringed, I just said **** it and bought another system rather than deal with their customer service. I realize that isnt helping matters especially considering i'm on my 5th xbox 360 right now (which is running great, knock on wood)
    Andy Wang #1 P4P

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  2. #22
    Join Date
    Jul 2006
    Location
    Toronto
    Posts
    21,344

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    I've only had one experience with an apple store, and it was a coupe weeks ago.

    My phone was ****ed, so I brought it in (didn't even buy it at an apple store, and had no receipt or anything), and they fixed it for me on the spot while I waited.

    I thought it was decent of them.

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  3. #23

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    Quote Originally Posted by Onion View Post
    I've only had one experience with an apple store, and it was a coupe weeks ago.

    My phone was ****ed, so I brought it in (didn't even buy it at an apple store, and had no receipt or anything), and they fixed it for me on the spot while I waited.

    I thought it was decent of them.

    I had a different experience. Even though I hate Apple, I bought both my kids iPhones because they are sheeple like most teenagers. One came with a defective charging cord. I took it to the crApple store to replace it. They told me they couldn't do it. I had to make an appointment and come back. The store is half an hour from my house. They asked me what time would be convenient. Convenient? Are you fuccking mad? You ship me a defective product because you can save a penny by not testing them individually at the factory, and then you want me to make an appointment to drive 1/2 an hour for you to replace it? Go fuk yourself.

    It took forever to iPods to come with FM stereo. Why, when every other MP3 player came with? Because then you wouldn't buy as many MP3's from the crApple store. So screw the customer. Intentionally give them an inferior product so you can gouge them. The biggest laugh I get is when crApple fans defend this and say it's good business. Are you a consumer or shareholder? And just how is it good business to have contempt for your customer? But then, when you have millions of mindless sheep, I guess you can get away with it. I swear, if the iPhone 6 came out tomorrow, and then they announced the iPhone 7 was coming out two weeks later, you'd have a stampede of morons lining up to upgrade the 6's to 7's.

    And the whole iTunes is just an absolute control grab. You know how I put songs on my phone? I drag and drop them. Simple.

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